Values, Competencies, and Principles

Integrity – we act honestly, fairly, and in good faith to develop good relationships;
Diversity – we accept diverse cultures and opinions in order to increase our effectiveness;
Leadership – we guide and direct through our role modeling and lead by example abilities;
Respectful Work Place – we treat others with dignity and respect just as we would expect others to treat us.

Compentencies

Customer Focused – we treat our customers with respect and set our priorities based on our customers’ needs and continue to seek ways to meet or exceed customer expectations;
Professionalism – we treat all people with equality, dignity, and respect;
Communication – we communicate face-to-face, by telephone, and in writing effectively and respectfully;
Teamwork – we achieve optimal results by working as team players to provide better services and make better decisions.

Accountability – fulfill all contractual obligations promptly and completely, and resolve legitimate claims without delay;
Disclosure – communicate all material facts and ensure our products and services are fully and fairly represented;
Confidentiality – treat all personal and financial information we receive in the strictest of confidence and use for the intended original purpose only;
Marketing – we promote and advertise our services in a clear and honest manner without misleading, confusing, or deceiving the customer;
Competition – we engage in fair and open competition by positively promoting our services and business methods without attacking those of our competitors;
Fairness – conduct ourselves with impartiality, free from prejudice or bias, and avoid favouritism.